Online Shop Terms and Conditions

Purchases are strictly for over 18’s only. By placing an order you confirm that you are at least 18 years old.

Shipping

Shipping is to UK mainland only using our standard courier service. We aim to have your order processed and delivered within 5 working days. During peak times this may be slightly delayed.

For special deliveries please contact us and we will try to help.

Orders placed after 12pm Thursday will be shipped Monday morning.

Pricing

All prices are inclusive of VAT, postage, and packaging unless otherwise stated.

Confirmation of order

You will be sent a digital email receipt to confirm that your credit card payment has been taken and that your order is being processed.

Cancellation

If you wish to cancel your order please contact our customer service department below.

Returns

Should you not be satisfied with your product once you have received it, please contact our customer service contacts below. Should you receive an order that is damaged we can refund the amount in full to your credit card, or arrange for a replacement order to be sent.

Privacy Details

Our full privacy details and payment security information can be found on our privacy policy page

Customer Service

Units 22 – 24
Batten Road Industrial Estate
Downton, Salisbury
Wiltshire
SP5 3HU

Contact Details

Telephone: 01725 510 986
Fax: 01725 513 116
E-Mail: info@hopback.co.uk